Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
2010
Items
Details
Author
Stone, Douglas, 1958-
Title
Difficult conversations : how to discuss what matters most / Douglas Stone, Bruce Patton, Sheila Heen.
Added Author
Patton, Bruce.
Heen, Sheila.
Heen, Sheila.
Edition
10th anniversary ed., [2nd ed.].
Imprint
New York : Penguin Books, [2010]
Copyright
©2010
Description
1 online resource (xxxiii, 315 pages) : illustrations
Formatted Contents Note
Sort out the three conversations
Stop arguing about who's right: explore each other's stories
Don't assume they meant it: disentangle intent from impact
Abandon blame: map the contribution system
Have your feelings (or they will have you)
Ground your identity: ask yourself what's at stake
What's your purpose?: when to raise it and when to let go
Getting started: begin from the third story
Learning: listen from the inside out
Expression: speak for yourself with clarity and power
Problem-solving: take the lead
Putting it all together
Ten questions people ask about difficult conversations
A road map to Difficult conversations.
Stop arguing about who's right: explore each other's stories
Don't assume they meant it: disentangle intent from impact
Abandon blame: map the contribution system
Have your feelings (or they will have you)
Ground your identity: ask yourself what's at stake
What's your purpose?: when to raise it and when to let go
Getting started: begin from the third story
Learning: listen from the inside out
Expression: speak for yourself with clarity and power
Problem-solving: take the lead
Putting it all together
Ten questions people ask about difficult conversations
A road map to Difficult conversations.
Summary
From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes", "Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Bibliography, etc. Note
Includes bibliographical references.
Source of Description
Print version record.
Available in Other Form
Print version: Stone, Douglas, 1958- Difficult conversations. 10th anniversary ed., [2nd ed.]. New York : Penguin Books, ©2010
Linked Resources
Access provided by Berkeley Law Library
Course Lists
Mindfulness Based Conflict Resolution by Brach (FALL 2023)
Mindfulness Based Conflict Resolution by Brach (SPRING 2024)
Negotiations by Notini (FALL 2020)
Negotiations by Gupta (SPRING 2021)
Negotiations by various (FALL 2023)
Mindfulness Based Conflict Resolution by Brach (SPRING 2024)
Negotiations by Notini (FALL 2020)
Negotiations by Gupta (SPRING 2021)
Negotiations by various (FALL 2023)
Language
English
ISBN
9781101496749 (electronic book)
1101496746 (electronic book)
9781101496763 (electronic book)
1101496762 (electronic book)
9780143118442
0143118447
1101496746 (electronic book)
9781101496763 (electronic book)
1101496762 (electronic book)
9780143118442
0143118447
Record Appears in
Monographs & Serials
Electronic Resources
Electronic Resources