Introduction / Andrea Kupfer Schneider and Chris Honeyman
Learning from your negotiations / Scott R. Peppet and Michael L. Moffitt
Fashioning an effective negotiation style : choosing between good practices, tactics, and tricks (GTT framework) / Hal Abramson
Techniques of distributive negotiation / Charles B. Craver
Reflecting on negotiating while black / Michael Z. Green
Gender gaps in negotiation : implications for individuals and organizations / Julia B. Bear and Linda Babcock
Negotiating with social intuition / Andrea Kupfer Schneider and Noam Ebner
Whole-brain negotiation / Alexandra Crampton
Measuring success / Andrea Kupfer Schneider
Courting compliance / Chris Guthrie
Psychology and persuasion in your negotiation / Donna Shestowsky
Your story and mind / Sheila Heen and Douglas Stone
Modern consultative sales theory / Ava J. Abramowitz
It's more than what you think : moves and turns in negotiation / Jessica Porter and Deborah Kolb
Hold the phone : choosing modes of communication / Andrea Kupfer Schneider and Sean McCarthy
Email negotiations / Noam Ebner
Online negotiation / Orna Rabinovich, Ethan Katsh, and Colin Rule
Negotiating attention with the digital generation / Lauren A. Newell
How to listen for persuasion / Brian A. Pappas
Changing the other party's attitude with high quality listening / Guy Itzchakov and Avraham N. Kluger
Negotiating without words / Jeff Thompson, Noam Ebner, and Jeff Giddings
Trust and trust repair / Roy J. Lewicki
When there's no trust / Moty Cristal
Reputation matters / Andrea Kupfer Schneider, Catherine H. Tinsley, and Jack Cambria
Negotiation ethics / Art Hinshaw
Distributive and procedural fairness perceptions in negotiation / Nancy A. Welsh
When it's wise to apologize / Jennifer Gerarda Brown and Jennifer K. Robbennolt
How to support forgiveness in the negotiation process / Loren Toussaint and Ellen Waldman
Mental health in negotiations : challenges at the table / Elizabeth L. Jeglic and Alexander A. Jeglic
Negotiation styles inspired by Chinese wisdom / Eko Y. Liao and Cheryl Q. Zhang
Forewarned is forearmed : Sino-Western negotiation pitfalls and tactics / Bee Chen Goh
Insights for lawyers from international negotiation / Sanda Kaufman and Eric Blanchot
Timing, process, and stages / I. William Zartman
Negotiating against a script / Robert Dingwall and Carrie Menkel-Meadow
Negotiating in the shadow of adhesive arbitration / Jill I. Gross
How to negotiate with constraints : lessons from plea bargaining / Cynthia Alkon
Negotiating with the unknown : more common than not? / Maria R. Volpe, Jack Cambria, Hugh McGowan, and Chris Honeyman
What lawyers can learn from hostage negotiators / William Donohue
Dealing with amygdala hijack : lessons from the martial arts / Joel Lee and James Shanahan
The psychology of ethics in negotiation / Jennifer K. Robbennolt and Jean R. Sternlight
Lawyers, clients, and informed consent / Jacqueline Nolan-Haley
Limited authority to settle / John Wade
What lawyers should know about the friendly interpreter / Sanda Kaufman
Organizational factors in negotiation / Adrian Borbély and Andrea Caputo
Negotiating justice and accountability in dispute system design / Lisa Blombren Amsler
Using mediation for advantage / Lela Love and Joseph Stulberg
The mediator and you / Chris Honeyman
The lawyer as ally and coach / Bernard Mayer
The discreet charm of ambiguity / Chris Honeyman
Being both a doberman and a diplomat : how to reopen deadlocked negotiations / John Wade
Thinking of activism as ADR / Jennifer W. Reynolds
Creating an enduring agreement / John H. Wade and Chris Honeyman
Pre-dispute and pre-escalation techniques to improve new business relationships / James Groton, Chris Honeyman, and Andrea Kupfer Schneider.