The client-centered law firm : how to succeed in an experience-driven world / Jack Newton ; foreward by Jordan Furlong.
2020
K120 .N49 2020 JOBS
Available at Popular Reading
Items
Details
Title
The client-centered law firm : how to succeed in an experience-driven world / Jack Newton ; foreward by Jordan Furlong.
Imprint
[Place of publication not identified] : Blue Check Publishing, [2020]
Copyright
©2020
Description
xxii, 289 pages : illustrations ; 22 cm
Formatted Contents Note
The age of experience
Unlocking the latent legal market
The time is now
Don't put your clients first
The value of experience
The client-centered law firm
Experiencing your law firm
Mapping the client journey
On empathy
Designing your client-centered law firm
Shifting to a client-centered culture
Measuring success
Closing the loop.
Unlocking the latent legal market
The time is now
Don't put your clients first
The value of experience
The client-centered law firm
Experiencing your law firm
Mapping the client journey
On empathy
Designing your client-centered law firm
Shifting to a client-centered culture
Measuring success
Closing the loop.
Bibliography, etc. Note
Includes bibliographical references (pages 273-287).
Alternate Title
Jobs Collection.
Call Number
K120 .N49 2020 JOBS
Language
English
ISBN
9781777009700 (electronic book)
1777009707 (electronic book)
9781989603321
1989603327
1777009707 (electronic book)
9781989603321
1989603327
Record Appears in