A law license wake-up call
Law school curriculum: changes are coming
Problem-solving attorneys and counselors
Multiple hat-wearing problem solvers
Building a bridge to a strong professional relationship with our clients
The importance of communication
The first pillar: let the clients know you are there to help them
The second pillar: let the clients talk
The third pillar: listen!
The fourth pillar: try to understand the clients' stories
The fifth and final pillar: take time to explain to the clients, in layman's terms, how the law applies to their problems
Before the interview: dealing with "administrative items"
Show your manners! you don't have to be best friends to still greet and welcome the client
Roadmap! let the clients know where you are going with the interview
Let's go on a fact-gathering hunt: listening to and understanding the client's story
Trying to solve that word problem: using legal analysis to help solve the client's problem
Shutting it down! closure is good, even in a client interview
Training as an attorney and counselor: an introduction
Be ready, genuine, and present
Don't shut down the conversation from the get-go: open with open-ended questions
This is not physical education, but practice active listening
You've listened to the client's story. Make sure you got it right: summarize and reflect!
I understand. You don't have to feel sorry for your clients to empathize
The power of "I wonder".