1. Introduction : the context of changing communication with the public using digital technologies
2. The problem of defining "project digital" : making sense of digital technologies in police service environments
3. The cultural dynamics of technological change
4. Putting the researcher in the field: the performances and positions of the ethnographer in innovative networks of communication
5. The cultural history of Programme digital and project ATTACH in the MPS
6. Phase one of the relations of production : "kicking-off and the early days"
7. Phase two of the relations of production : "moving on and developing e-services"
8. The construction of a digital services narrative at European, national and regional levels
9. Narratives of service provision in the metropolitan police service : embedding telematics within service narratives
10. Participation between service providers and residents : local people's perceptions of services in the East End of London
11. Police work and everyday life
12. Conclusion.