1. Introduction to crisis management
2. Crisis conditions and reality
3. Four stages of a crisis
4. Assessing risk
5. Pre-planning and positioning
6. Security and crisis management plan
7. Crises and response
8. Mother nature strikes again- planning and preparation
9. Health crises, epidemic, pandemic, and outbreaks
10. Crisis in the workplace : violence and bullying
11. Demonstrations, protests, work stoppages, plant seizures, and strikes
12. Political crisis
13. Drills and exercises : what works, and what doesn't
14. Management duties during crisis
15. Realties of crisis management around the world
16. 9/11 and Y2K : crisis planning and management paradigms.