1. Introduction to crisis management 2. Crisis conditions and reality 3. Four stages of a crisis 4. Assessing risk 5. Pre-planning and positioning 6. Security and crisis management plan 7. Crises and response 8. Mother nature strikes again- planning and preparation 9. Health crises, epidemic, pandemic, and outbreaks 10. Crisis in the workplace : violence and bullying 11. Demonstrations, protests, work stoppages, plant seizures, and strikes 12. Political crisis 13. Drills and exercises : what works, and what doesn't 14. Management duties during crisis 15. Realties of crisis management around the world 16. 9/11 and Y2K : crisis planning and management paradigms.