1. Guarantees, product quality, and consumer protection 2. The characteristics of consumer guarantees 3. Manufacturers' guarantees and information about product quality 4. The role of guarantees as an informal redress mechanism 5. A legal framework for guarantees 6. A signalling framework : the U.S. Magnuson-Moss Warranty Act 1975 7. E.C. law and consumer guarantees 8. Consumer guarantees in English law 9. Consumer product guarantees : conclusions.