chapter 1 Think before you buy
chapter 'Right is might'
chapter Emotional wear and tear-is it worth it?
chapter 2 A binding contract
chapter Supply of goods
Safety
chapter 3 Distance selling
chapter The right to written information
chapter 4 Buying cars
New cars
chapter Stolen cars
chapter 5 Holidays from hell
chapter Price
chapter Financial security
chapter 6 Contracts for services
chapter Quality of service
chapter 7 Check the small print
chapter The spin-and the truth
chapter Stand your ground
chapter 8 Successful complaining
Before you start Trading Standards
chapter Unsatisfactory services
chapter Ombudsmen for all occasions
chapter Probable effect
chapter Be organised!
chapter If they still won't see reason
chapter 9 See you in court
chapter Claim online
chapter The 'nitty gritty'-filling in the claim form
chapter What can the defendant do?
chapter Standard Letters
Faulty goods Standard Letter 1
chapter Non-Standard Letters
The dodgy curtain pole
chapter Information for a specimen holiday claim
chapter Useful contacts
chapter Free information
Trading Standards
chapter Holidays in hell
ABTA (Association of British Travel Agents).