Commercial conflict management and dispute resolution / Peter Fenn.

1. Introduction
2. Conflict management and dispute resolution
3. Conflict management and dispute avoidance
4. Negotiation
5. Mediation
6. Construction adjudication
7. Arbitration
8. Other ADR techniques
9. Cooperation and collaboration
10. Game theory
11. The stages of dispute resolution
12. The psychology of conflict management and disputes.