Psychological aspects of crisis negotiation / Thomas Strentz.

Acknowledgements
Introduction
Basic concepts
In the beginning
American psychiatric association
Patients to prisoners
Characteristics of effective hostage/crisis negotiators
Cross trained versus cross qualified
First responder guidelines
Non-law enforcement/correctional crisis negotiators
The crisis negotiation team
Stress and the hostage/crisis negotiator
Swat negotiator interface
Dealing with the other victim
Negotiating with normal people
Negotiating with the adolescent in crisis
Negotiating with the dependent/inadequate person
Negotiating with the antisocial personality disorder
Negotiating with the paranoid schizophrenic
Negotiating with the bi-polar hostage taker
Negotiating with the suicidal hostage taker
Negotiating with the police assisted suicidal person
Crisis negotiations in the correctional setting
Post traumatic stress disorder & traumatic brain syndrome
Negotiating with the extremist
Crisis resolution indicators
Indicators of subject surrender
Indicators of subject violence
Group dynamics
Group think
Creative criteria for constructive deviation from crisis negotiation guidelines
Hostage issues
Phases of the crisis
The stockholm syndrome
What do you say to a hostage?
A hostage psychological survival guide
Index.