9780566088605 hardback alkaline paper 9781409440253 e-book
Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
Getting measures right The emergence of value as a measure The idea of command as the source of accounting doctrine Budgets, targets and standards The ideology behind standard accounting doctrine How budgets and targets are set Motivation, coordination and planning The hidden costs of flawed planning Measures and the process chain Counting the cost of disruption to the process How to measure the cost of command What needs to be done to reform standard accounting doctrine How to use measures for coordination, planning and control The productivity goal and how to achieve it Home or away : the truth about outsourcing Measuring changes in productivity How to measure response How to measure innovation How to measure improvement How to measure results and motivation How to test your information system Measurement systems : the options League tables and performance review Conclusion.