Getting measures right
The emergence of value as a measure
The idea of command as the source of accounting doctrine
Budgets, targets and standards
The ideology behind standard accounting doctrine
How budgets and targets are set
Motivation, coordination and planning
The hidden costs of flawed planning
Measures and the process chain
Counting the cost of disruption to the process
How to measure the cost of command
What needs to be done to reform standard accounting doctrine
How to use measures for coordination, planning and control
The productivity goal and how to achieve it
Home or away : the truth about outsourcing
Measuring changes in productivity
How to measure response
How to measure innovation
How to measure improvement
How to measure results and motivation
How to test your information system
Measurement systems : the options
League tables and performance review
Conclusion.