About this book
A short course in human relations
A quick guide to the seven classically difficult types : or how to sound like
An expert in the time it takes to drink a cup of coffee
A fast-track guide to conflict and how to handle it
Dealing with bosses who drive you barmy
Colleagues to throttle
Staff to strangle
Massaging the egoist
Handling aggressive people without getting thumped on the nose
Putting a bomb under the lazy ones
Beating the bullies at their own game
Moaners, groaners and critics
Perfectionists can be a pain
Manipulating the manipulators
Shifting the stubborn
Morale, attitude and how was it for you?
Fault-finders and nit-pickers
Gossip: a bush fire you can do without
The customer is always right : really?
Complaints : we love them
E-difficult@yourplace
Social networking
If things don't change they'll stay the same
Dealing with conflict: 10 steps to cooling it
And, finally, finally

References
Further reading.