Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
2013
Items
Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation / Carolyn Blunt and Martin Hill-Wilson ; cover design by Andrew Ward.
Added Author
Imprint
Chichester, England : Wiley, 2013.
Copyright
©2013.
Description
1 online resource (252 pages) : illustrations
Note
Includes index.
Local Note
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Source of Description
Description based on online resource; title from PDF title page (ebrary, viewed November 07, 2013).
Available in Other Form
Print version: Blunt, Carolyn. Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation. Chichester, England : Wiley, c2013 xii, 238 pages
Linked Resources
Language
English
ISBN
9781118662670
9781118770566 e-book
9781118662656 e-book
9781118770566 e-book
9781118662656 e-book
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