Private banking : building a culture of excellence / Boris F.J. Collardi.
Collardi, Boris F. J.
2012
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Author
Collardi, Boris F. J.
Title
Private banking : building a culture of excellence / Boris F.J. Collardi.
Imprint
Singapore : John Wiley & Sons Singapore Pte. Ltd., [2012]
Description
1 online resource.
Series
Wiley finance series.
Formatted Contents Note
A Framework for Excellence in Private Banking
What Is Driving Private Banking?
Finding the Right Organisation and Operational Strategy
Forces Shaping the Regulatory Environment
Putting Clients at the Centre
Beyond Products
Offering Tailored Solutions
Why Brand Matters
Delivering a Superior Client Experience
Understanding Service Excellence
Winning the War for Talent
Defining and Growing Leadership and Culture
Measuring and Managing Performance.
Summary
"As the number of wealthy individuals around the world increases, private banking and wealth management companies have grown to keep pace. After the fast growth the long term success is predicated on both winning and keeping clients, making a client-centric model a must. Private Banking: Building a Culture of Excellence provides a clear, easy-to-follow guide to building a committed base, written by an industry expert"--Publisher's website.
Bibliography, etc. Note
Includes bibliographical references and index.
Source of Description
Description based on print version record.
Location
WWW
Available in Other Form
Print version: Collardi, Boris F. J. Private banking. Singapore : John Wiley & Sons Singapore, 2012
Linked Resources
UCB only (password required).
Alternate Title
BNA Premier package.
Language
English
ISBN
9780470826980 (ebook)
0470826983 (ebook)
9780470826997
0470826991
9780470824375
0470824379
Record Appears in
Monographs & Serials
Electronic Resources

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