Ombudsmen at the crossroads : the legal services ombudsman, dispute resolution and democratic accountability / Nick O'Brien, Mary Seneviratne.
2017
KD4900 .O27 2017 (Mapit)
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Details
Author
O'Brien, Nick, author.
Title
Ombudsmen at the crossroads : the legal services ombudsman, dispute resolution and democratic accountability / Nick O'Brien, Mary Seneviratne.
Added Author
Seneviratne, Mary, 1948- author.
Imprint
London, United Kingdom: Palgrave Macmillan, [2017]
Copyright
©2017.
Description
xiii, 117 pages ; 22 cm.
Series
Palgrave pivot.
Summary
This book charts the evolution of the Legal Services Ombudsman for England and Wales. Established in 1990, it had a statutory remit that explicitly recognized its dual responsibility for consumer dispute resolution and democratic accountability. It was replaced in 2010 by a very different type of ombudsman institution. The book describes how the Ombudsman reconciled its different roles and how far it succeeded in changing the mentality of the legal profession. The authors relate the Ombudsman's successes and failures to current debates facing the ombudsman and regulatory community, and highlight the continuing potential of the ombudsman institution. The ombudsman institution emerges as a 'third way' between the courts and various forms of alternative dispute resolution, and as a creative and democratic means of responding to public grievance. Nick O'Brien is an Honorary Research Fellow at Liverpool University, UK. He was formerly Legal Director of the Disability Rights Commission. Mary Seneviratne is Emeritus Professor of Law, Nottingham Trent University, UK. She was formerly Member of the Administrative Justice and Tribunals Council. She is author of The Legal Profession: Regulation and the Consumer (1999), and Ombudsmen: Public Services and Administrative Justice (2002).
Bibliography, etc. Note
Includes bibliographical references and index.
Location
STA
Call Number
KD4900 .O27 2017
Language
English
ISBN
1137584459
9781137584458
9781137584458
Record Appears in
Monographs & Serials