xviii, 198 pages : illustrations ; 24 cm
9781472906397 hardback 147290639X hardback
Mary Lacity, Leslie Willcocks and Andrew Burgess present practices used by Legal Process Outsourcing (LPO) clients, providers and advisors to realize value from LPO services. The book is based on data from 27 providers, interviews with clients and lessons learned from prior Information Technology Outsourcing (ITO) and Business Process Outsourcing (BPO) research. Based on the authors' deep understanding of the evolution of ITO and BPO, 'The Rise of Legal Process Outsourcing' addresses the transformation of legal work, LPO strategy, provider selection and contractual governance, as well as predicting the trends that will come to shape the LPO market.
Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
Overview of legal services outsourcing The provider landscape Client perspectives : recommended practices Navigating the LSO journey In their own words LSO external benchmarking : towards high performance LSO market predictions.