Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
2013
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Items
Details
Title
Integrated measurement-- KPIs and metrics for ITSM : a narrative account / Daniel McLean.
Imprint
Ely, Cambridgeshire : IT Governance Publishing, 2013.
Description
1 online resource (175 pages)
Local Note
Electronic reproduction. Palo Alto, Calif. : ebrary, 2013. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Source of Description
Description based on online resource; title from PDF title page (ebrary, viewed October 18, 2013).
Linked Resources
Language
English
ISBN
9781849284868 e-book
9781849283830
9781849283830
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