Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.
2008
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Items
Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.
Edition
Third edition.
Imprint
Milwaukee, Wisconsin : ASQ Quality Press, 2008.
Description
1 online resource (311 pages) : illustrations
Local Note
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Bibliography, etc. Note
Includes bibliographical references (pages 275-280) and index.
Source of Description
Description based on print version record.
Available in Other Form
Print version: Hayes, Bob E. Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods. Milwaukee, Wisconsin : ASQ Quality Press, 2008 xxiii, 287 pages ; 24 cm
Linked Resources
Language
English
ISBN
0873897439
9780873897433 e-book
9780873897433 e-book
Record Appears in