Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
2009
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Items
Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Beyond the ultimate question : a systematic approach to improve customer loyalty / Bob E. Hayes.
Imprint
Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Description
1 online resource (432 pages) : illustrations
Local Note
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Bibliography, etc. Note
Includes bibliographical references and index.
Source of Description
Description based on print version record.
Available in Other Form
Print version: Hayes, Bob E. Beyond the ultimate question : a systematic approach to improve customer loyalty. Milwaukee, Wisconsin : ASQ Quality Press, 2009 xxxiii, 396 pages ; 24 cm
Linked Resources
Language
English
ISBN
9780873897723 e-book
9780873897723 (alkaline paper)
0873897722 (alkaline paper)
9780873897723 (alkaline paper)
0873897722 (alkaline paper)
Record Appears in