9780873898010 e-book 9780873898010 (alkaline paper)
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
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Print version: Lareau, William. Office kaizen 2 : harnessing leadership, organizations, people, and tools for office excellence. Milwaukee, Wisconsin : ASQ Quality Press, 2010 xxi, 353 pages ; 26 cm