Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.
2009
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Items
Details
Uniform Title
Ebrary electronic monographs.
Title
Superior customer satisfaction and loyalty : engaging customers to drive performance / Sheldon D. Goldstein.
Imprint
Milwaukee, Wisconsin : ASQ Quality Press, 2009.
Copyright
©2010.
Description
1 online resource (136 pages) : illustrations
Local Note
Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
Bibliography, etc. Note
Includes bibliographical references and index.
Source of Description
Description based on print version record.
Available in Other Form
Print version: Goldstein, Sheldon D. Superior customer satisfaction and loyalty : engaging customers to drive performance. Milwaukee, Wisconsin : ASQ Quality Press, 2009 xii, 124 pages ; 24 cm
Linked Resources
Language
English
ISBN
9780873897754 e-book
9780873897754 (hardcover)
0873897757 (hardcover)
9780873897754 (hardcover)
0873897757 (hardcover)
Record Appears in