Chicago, Illinois : American Bar Association, Solo, Small Firm and General Practice Division, 
xiii, 316 pages ; 26 cm
Formatted Contents Note
Demand letters : the lingua franca of attorneys The law of unintended consequences Written demands are the key to the courthouse for large dollar credits Gauging your response if no response to the letter When not to send out a demand letter Demand letters are letters of conflict Smartphones deliver the demand letter Radio silence speaks volumes, silence is a message Tire kicker : the letter is a tire kicker, the response is a tire kicker, the call is a tire kicker. are we all kicking tires? Leave nothing out and alarm clocks The squeaky wheel gets the grease Author's note in selecting the letters and commentary.
Bibliography, etc. Note
Includes bibliographical references and index.