xiv, 273 pages : illustrations ; 23 cm.
9780470170885 paperback 0470170883 paperback
Formatted Contents Note
Banking 101 : understanding the basics Deposit insurance and the regulatory environment : how does it all work? Understanding banking deposit accounts, interest rates, and limitations Regulatory compliance : the essentials The business of banking and the Bank Secrecy Act The banker : knowledge, skills, and attitude The ethical banker : an introduction to ethics Managing others : what every banker needs to know The market : it's bigger than you think Customer service : the key ingredient Context and content : putting it all together.