xxxi, 127 pages : illustrations ; 24 cm
9780470249277 cloth 0470249277 cloth
Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
The trouble with success: the tyranny of the 80/20 rule Contact: the humble foundation of the ultimate client experience Segmentation: the supernova non-negotiable Organization: promises made, promises kept Planning: inspired action Acquisition: explosive growth under control Leading the practice: leaders developing leaders.