xxiii, 295 pages : illustrations ; 24 cm
9780470106969 cloth 0470106964 cloth
Bibliography, etc. Note
Includes bibliographical references and index.
Formatted Contents Note
Outsourcing: the most important management trend of the past 75 years Outsourcing as a business force Made in China Setting the stage Battle of the titans: the global outsourcing landscape North America Europe South America Africa and the Middle East Asia-Pacific BRIC nations China: your essential shore Big numbers from a big country Government and politics Planes, trains, and automobiles Educating the masses Your essential shore The early years Made in China From pagers to market supremacy The Internet arrives Not yet a green light India outsources to China Risks and concerns Strategies that work What works? What is the right shore? What is the right model? Captive versus partner Build-operate-transfer Dual-shore delivery Going captive and avoiding the expat trap Ten lessons learned What works elsewhere does not necessarily work in China Develop a vision of the future beyond the next shareholder meeting Establish the right partnerships from the beginning Do your homework Commit for the long haul Prepare yourself for an unprecedented speed of change Choose an outsourcing city based on
People, people, people Never give up It is all about face Winning the talent war English makes the world go round Recruiting staff Salaries on the rise Chinese work ethics Retaining staff: employee retention and loyalty programs China's outsourcing cities Beijing Shanghai Dalian Chengdu Xi'an Jinan Hangzhou Guangzhou Nanjing Shenzhen IT outsourcing, business process outsourcing, and knowledge process outsourcing in China Scope of outsourcing Global outsourcing options for customers Advantages of outsourcing to China Disadvantages to outsourcing to China Selection of vendor partners Due diligence of the capabilities of vendors Importance of business process standards Importance of standards in BPO Application of standards to different process types Process selection for outsourcing China's legal framework Market entry and establishing a business in China Intellectual property rights protection Employment issues Government policy Currency and taxation Dispute resolution and litigation China 2020 Pillar of the economy: focus on the high-tech sector Growth of the services sector Satisfying a fast-growing global IT and business processes services demand Overseas promotions leap forward Stable China market economic prospects Rise of globalization: in the front row China 2020: wild cards Appendix A: Exclusive survey of selected cities in cooperation with MOFCOM Appendix B: Case studies Appendix C: Contact information for major government offices, outsourcing centers, and online resources Index.