9781576759011 paperback alkaline paper 1576759016 paperback alkaline paper
BK business book.
Bibliography, etc. Note
Includes bibliographical references (pages 243-251) and index.
Formatted Contents Note
The age of apology Why we apologize and what it accomplishes Recognition Responsibility Remorse Restitution Repetition When, where, and how to apologize How to accept (and reject) an apology Apology and forgiveness Obstacles to wholehearted apology The best apology possible : ten apology do's and don'ts Talking about apology : frequently asked questions What can I do now? Five apology practices.