Improve communication, resolve conflicts, and avoid the most common conversational disasters through simple, easily remembered strategies that deflect and redirect negative behaviour. Verbal judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.
Formatted Contents Note
A decade later Introduction : communication as a noncontact sport 1. Birth of a communication samurai 2. Motivating the disagreeable 3. Baptism of fire 4. Taking crap with dignity, and style 5. The nice, the difficult, and the wimp 6. Eleven things never to say to anyone (and how to respond if some idiot says them to you) 7. The crucible of the street 8. The most powerful word in the English language 9. The greatest speech you'll ever live to regret 10. The only way to interrupt people and still have them love you 11. Verbal judo versus verbal karate 12. The five-step hard style 13. The first great communication art : representation 14. The second great communication art : translation 15. The third great communication art : mediation 16. What makes this all so difficult 17. Readin', 'ritin', and rhetoric 18. How to diagnose a verbal encounter 19. The language of reassurance 20. How to fight fair 21. Take the giant LEAPS 22. Applying LEAPS to your world 23. Persuasion for fun and profit 24. The misunderstood motivator 25. You can punish without drawing blood 26. Dancing when you might have stumbled 27. Verbal judo as an automatic response.