xvi, 194 pages : illustrations ; 21 cm
Formatted Contents Note
Get the whole system in the room Control what you can, let go what you can't Explore the "whole elephant" Let people be responsible Find common ground Master the art of subgrouping Make friends with anxiety Get used to projections Be a dependable authority Learn to say no if you want yes to mean something Ten principles, six techniques : a summary Conclusion : changing the world one meeting at a time.
Bibliography, etc. Note
Includes bibliographical references (pages 179-181) and index.