xii, 298 pages : illustrations ; 24 cm.
Innovative governance in the 21st century.
Formatted Contents Note
Access and the state The castle and the village: the many faces of limited access / Jorrit de Jong and Gowher Rizvi Access to political decisionmaking Toward participatory inclusion: a gender analysis of community forestry in South Asia / Bina Agarwal Access to government in Eastern Europe: environmental policymaking in Hungary / Susan Rose-Ackerman Access to the economy Economic entitlements: facilitating immigrant entrepreneurship / Jorrit de Jong and Peter Kasbergen Appropriate fit: service delivery beyond bureaucracy / Guy Stuart Access to public services Revenues and access to public benefits / Michael Lipsky Bureaucratic bias and access to public services: the fight against non-take-up / Arre Zuurmond Providing services to the marginalized: anatomy of an access paradox / Albert Jan Kruiter and Jorrit de Jong Access to accountable government Calling 311: citizen relationship management in Miami-Dade County / Alexander Schellong Demanding to be served: holding governments to account for improved access / Anwar Shah Access to justice Access to justice in the United States: narrowing the gap between principle and practice / Deborah L. Rhode Legal empowerment of the poor: innovating access to justice / Maaike de Langen and Maurits Barendrecht The access agenda The dynamics of access: understanding "the mismatch" / Jorrit de Jong and Gowher Rizvi.
"A comparative, cross-disciplinary exploration of the ways in which democratic institutions fail or succeed to create the equal opportunities that they have promised to deliver to the people they serve"--Provided by publisher.
Bibliography, etc. Note
Includes bibliographical references and index.