xviii, 268 pages : illustrations ; 24 cm
Formatted Contents Note
The need hierarchy The GAPS! logic Identifying business and performance shoulds Identifying the "is" for business and performance Identifying causes and solutions Contracting with clients Building partnerships with clients Reactive entry : reframing requests for solutions Proactively identifying performance consulting opportunities Q&A with the authors.
Bibliography, etc. Note
Includes bibliographical references (pages 243-252) and index.