Online dispute resolution : theory and practice : a treatise on technology and dispute resolution / Mohamed S. Abdel Wahab, Ethan Katsh and Daniel Rainey (eds.)

Introduction
ODR : a look at history : a few thoughts about the present and some speculation about the future / Ethan Katsh
Online dispute resolution and the development of theory / Leah Wing and Daniel Rainey
Lessons from online dispute resolution for dispute systems design / Orna Rabinovich-Einy and Ethan Katsh
Artificial intelligence and online dispute resolution / Arno R. Lodder and John Zeleznikow
Mobiles and ODR : why we should care / Sanjana Hattotuwa
Knitting the security blanket for new market opportunities : establishing a global online dispute resolution system for cross-border online transactions for the sale of goods / Vikki Rogers
ODR and e-commerce / Aura Esther Vilalta
Online dispute resolution for consumers : online dispute resolution methods for settling business to consumer conflicts / Pablo Cortés
ODR and online reputation systems : maintaining trust and accuracy through effective redress / Colin Rule and Harpreet Singh
ODR and culture / Daniel Rainey
ODR and interpersonal trust / Noam Ebner
ODR and government / Daniel Rainey and Ethan Katsh.

ODR and justice : an evaluation of online dispute resolution's interplay with traditional theories of justice / Ruha Devanesan and Jeffrey Aresty
ODR and the courts / Nicholas W. Vermeys and Karim Benyekhlef
Online dispute resolution and ombudsmanship / Frank Fowlie
ODR and eNegotiation / Ernest Theissen, Paul Miniato and Bruce Hiebert
E-mediation / Noam Ebner
ODR and e-arbitration : trends and challenges / Mohamed S. Abdel Wahab
ODR in North America / Arthur Pearlstein, Bryan Hanson and Noam Ebner
ODR in Europe / Marta Poblet and Graham Ross
The promise and reality of online dispute resolution in Australia / Tania Sourdin and Chinthaka Liyanage
Online dispute resolution in Asia / Zhao Yun ... [et al.]
Online dispute resolution in Latin America : challenges and opportunities / Gabriela R. Szlak
Online dispute resolution for Africa / Mohamed S. Abdel Wahab.