xiv, 288 pages : illustrations ; 24 cm
Formatted Contents Note
Why measurement is so powerful When measurement goes bad Why measurement goes bad Beginning the transformation Creating a positive context of measurement The focus of measurement The integration of measurement The interactivity of measurement Measurement leadership Learning about and from measurement The uses and abuses of measurement technology Performance measurement maturity Transformational measures Transformational measurement action plans.
Bibliography, etc. Note
Includes bibliographical references (pages 271-276) and index.