Introduction : three ways to develop high-performance employees
Your role as a coach
Coaching as an ongoing responsibility
Let's talk : "should I say that?"
Coaching traps and problems
Why counsel troublesome people?
How to turn around problem employees and employees with problems
Let's talk : specific counseling sessions
Counseling dilemmas : traps and pitfalls to avoid
What mentoring can do to help high achievers- and you
Mentor as a role model, broker, advocate, and career counselor
Let's talk : face-to-face and e-conversations
Mentoring traps to avoid
Epilogue : your role as a leader.