The case for instant messaging management IM is used by someone in nearly every us company Uncovering unauthorized IM use in your office What's the best way to manage employees' IM use? Establishing an e-risk management and compliance team Instant messaging pros and cons Employers are responsible for employees' wrongs Compounds confidentiality concerns Protecting privacy in the IM world Use written rules and policies to enforce your strategic IM management plan What constitutes appropriate (and inappropriate) IM content? Retaining IM business records Saving everything can be a costly mistake Discovery: when IM is used as evidence-for or against you Beware the destruction of IM evidence Training is essential to IM policy compliance Employee compliance is key to IM policy success IM is big on Wall Street Regulated firms playing catch-up with e-mail retention Regulations extend to main street, too Instant messaging rules.
Bibliography, etc. Note
Includes bibliographical references and index.