Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross.
2004
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Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Positively outrageous service : how to delight and astound your customers and win them for life / T. Scott Gross.
Added Corporate Author
Edition
2nd ed.
Imprint
Chicago : Dearborn Trade, 2004.
Description
xii, 211 pages
Formatted Contents Note
In the beginning
More POS stories
Sam walton's killing me!
Service is an affair of the heart
Trends
A positively outrageous solution
The history of POS
Inviting the customer to play
Competence, confidence, comfort
The first step to POS: microbranding
The secret to standing out
See it!
Name it!
Staff it!
Market it like there's no tomorrow!
POS marketing
The manager's toolbox
The manager's toolbox.
More POS stories
Sam walton's killing me!
Service is an affair of the heart
Trends
A positively outrageous solution
The history of POS
Inviting the customer to play
Competence, confidence, comfort
The first step to POS: microbranding
The secret to standing out
See it!
Name it!
Staff it!
Market it like there's no tomorrow!
POS marketing
The manager's toolbox
The manager's toolbox.
Note
Includes index.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
0793188237 paperback
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