Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.
2002
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Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Everyone is a customer : a proven method for measuring the value of every relationship in the era of collaborative business / Jeffrey Shuman and Janice Twombly, with David Rottenberg.
Added Author
Added Corporate Author
Imprint
[Chicago, IL] : Dearborn Trade Publishing, 2002.
Description
xxiii, 210 pages : illustrations ; 24 cm
Bibliography, etc. Note
Includes bibliographical references (pages 199-201) and index.
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Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
079315412X
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