Wake up your call center : how to be a better call center agent / Rosanne D'Ausilio.
2005
Items
Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Wake up your call center : how to be a better call center agent / Rosanne D'Ausilio.
Added Corporate Author
Edition
4th ed.
Imprint
West Lafayette, Ind. : Ichor Business Books, [2005]
Copyright
©2005
Description
xviii, 212 pages : illustrations.
Series
Customer access management.
Bibliography, etc. Note
Includes bibliographical references (pages 138-140) and index.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
1557533873
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