Call center operations : profiting from teleservices / Charles E. Day.
2000
Items
Details
Uniform Title
Ebrary electronic monographs.
Title
Call center operations : profiting from teleservices / Charles E. Day.
Added Corporate Author
Imprint
New York : McGraw-Hill, [2000]
Copyright
©2000
Description
xxv, 486 pages : illustrations
Bibliography, etc. Note
Includes bibliographical references and index.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2007. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
0070164304
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