Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.
1999
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Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Call center performance enhancement using simulation and modeling / Jon Anton, Vivek Bapat, Bill Hall.
Added Author
Added Corporate Author
Imprint
West Lafayette, Ind. : Ichor Business Books, [1999]
Copyright
©1999
Description
ix, 134 pages : illustrations ; 28 cm.
Series
Customer access management.
Bibliography, etc. Note
Includes bibliographical references and index.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
155753182X paperback alkaline paper
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