Call center benchmarking : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
2000
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Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Call center benchmarking : how good is "good enough" / by Jon Anton and David Gustin ; assisted by Stijn Spit.
Added Author
Added Corporate Author
Imprint
West Lafayette, Ind. : Ichor Business Books/Purdue University Press, [2000]
Copyright
©2000
Description
viii, 84 pages : illustrations ; 23 cm.
Series
Customer access management.
Bibliography, etc. Note
Includes bibliographical references (pages 75-76) and index.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
155753215X alkaline paper
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