Service recovery and service continuity / guest editors Steve Baron, Kim Harris and Dominic Elliott.
2005
Items
Details
Uniform Title
Ebrary electronic monographs.
Title
Service recovery and service continuity / guest editors Steve Baron, Kim Harris and Dominic Elliott.
Added Corporate Author
Imprint
Bradford, England : Emerald Group Publishing, [2005]
Copyright
©2005
Description
100 pages.
Series
Journal of services marketing ; v.19, no. 5.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
1845445864
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