Managing quality customer service : a practical guide for establishing a service operation / William B. Martin.
1989
Items
Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Managing quality customer service : a practical guide for establishing a service operation / William B. Martin.
Added Corporate Author
Imprint
Los Altos, Calif. : Crisp, [1989]
Copyright
©1989
Description
viii, 94 pages : illustrations.
Series
Fifty-Minute series.
Bibliography, etc. Note
Includes bibliographical references.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2005. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
0931961831
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