Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
2003
Items
Details
Author
Uniform Title
Ebrary electronic monographs.
Title
Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson.
Added Corporate Author
Imprint
New York : AMACOM, [2003]
Copyright
©2003
Description
xix, 172 pages : illustrations ; 23 cm
Formatted Contents Note
Secret service systems : creating behind-the-scenes systems
Secret service at work : implementing secret service systems
Your front line is your bottom line : the value of your front-line people
What are we really selling? : making it an experience
Drilling for oil, in your own backyard : marketing to go deeper with your existing customers
Creating passionate team members : creating a great corporate culture
An opportunity to be a hero : turning customer complaints into positive experiences
Enhancing the quality of lives around us : giving back
E-nough : getting back to the face-to-face relationships.
Secret service at work : implementing secret service systems
Your front line is your bottom line : the value of your front-line people
What are we really selling? : making it an experience
Drilling for oil, in your own backyard : marketing to go deeper with your existing customers
Creating passionate team members : creating a great corporate culture
An opportunity to be a hero : turning customer complaints into positive experiences
Enhancing the quality of lives around us : giving back
E-nough : getting back to the face-to-face relationships.
Note
Includes index.
Linked Resources
Language
English
Reproduction
Electronic reproduction. Palo Alto, Calif. : ebrary, 2006. Available via World Wide Web. Access may be limited to ebrary affiliated libraries.
ISBN
0814471714
Record Appears in