The new handshake : online dispute resolution and the future of consumer protection / Amy J. Schmitz and Colin Rule.
2017
KF9084 .S36 2017 (Mapit)
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Details
Title
The new handshake : online dispute resolution and the future of consumer protection / Amy J. Schmitz and Colin Rule.
Added Author
Added Corporate Author
Imprint
Chicago, Illinois : American Bar Association, [2017]
Copyright
©2017.
Description
xiii, 153 pages : illustrations ; 23 cm
Formatted Contents Note
Where we are now
What consumers want
Lessons learned on eBay
The business case for resolutions
Bringing consumer advocacy online
Ethical considerations
Envisioning a global redress system
The design : newhandshake.org
How it could succeed and how it could fail
Case studies
What's next.
What consumers want
Lessons learned on eBay
The business case for resolutions
Bringing consumer advocacy online
Ethical considerations
Envisioning a global redress system
The design : newhandshake.org
How it could succeed and how it could fail
Case studies
What's next.
Bibliography, etc. Note
Includes bibliographical references (pages 141-147) and index.
Location
STA
Call Number
KF9084 .S36 2017
Language
English
ISBN
9781634257671 (softcover ; alkaline paper)
1634257677 (softcover ; alkaline paper)
9781634257688 (ebook)
1634257677 (softcover ; alkaline paper)
9781634257688 (ebook)
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