The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés, University of Leicester.
2018
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Author
Title
The law of consumer redress in an evolving digital market : upgrading from alternative to online dispute resolution / Pablo Cortés, University of Leicester.
Imprint
Cambridge : Cambridge University Press, 2018.
Description
1 online resource (xiii, 313 pages) : digital, PDF file(s)
Formatted Contents Note
Machine generated contents note: Introduction; 1. Consumer redress - from public enforcement to alternative dispute resolution; 2. Upgrading from alternative to online dispute resolution; 3. Judicial redress for consumer disputes - the need for collaboration between courts and extrajudicial scheme; 4. Out of court consumer redress - the European law on ADR and the re-design of the ODR platform; 5. Consumer ADR in three radically different jurisdictions - Italy, Spain and the UK; 6. Pursuing global consensus on consumer redress - the UNCITRAL technical notes for online dispute resolution; 7. Voluntariness as the Achilles' heel of ADR - the case for incentives and mandatory redress schemes; 8. Dispute system design features of effective consumer redress models; Conclusion.
Summary
This book advances the emerging of a new sub-field of study, the law of consumer redress, which encompasses the various dispute resolution processes for consumers, their regulations, and best practices. The book argues that the institutionalisation of alternative dispute resolution (ADR) bodies are expanding their functions beyond dispute resolution, as they are increasingly providing a public service for consumers that complements, and often replaces, the role of the courts. Although the book focuses on ADR, it also analyses other redress methods, including public enforcement, court adjudication and business internal complaints systems. It proposes a more efficient rationalisation of certified redress bodies, which should be better co-ordinated and accessible through technological means. Accordingly, the book calls for greater integration amongst redress methods and offers recommendations to improve their process design to ensure that, inter alia, traders are encouraged to participate in redress schemes, settle early meritorious claims and comply with outcomes.
Note
Title from publisher's bibliographic system (viewed on 18 Sep 2017).
Location
WWW
Available in Other Form
Print version:
Linked Resources
Alternate Title
Cambridge Books Online.
Language
English
ISBN
9781139940900 ebook
9781107079007 (hardback)
9781107437296 (paperback)
9781107079007 (hardback)
9781107437296 (paperback)
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