From the Harvard Negotiation Project, the organization that brought readers "Getting to Yes", "Difficult Conversations" provides a step-by-step approach to having those tough conversations with less stress and more success. This edition includes a new chapter.
Bibliography, etc. Note
Includes bibliographical references.
Formatted Contents Note
Sort out the three conversations Stop arguing about who's right: explore each other's stories Don't assume they meant it: disentangle intent from impact Abandon blame: map the contribution system Have your feelings (or they will have you) Ground your identity: ask yourself what's at stake What's your purpose?: when to raise it and when to let go Getting started: begin from the third story Learning: listen from the inside out Expression: speak for yourself with clarity and power Problem-solving: take the lead Putting it all together Ten questions people ask about difficult conversations A road map to Difficult conversations.